Stay ahead of your clients' Amazon problems.
Lost sight of your clients' Seller Central? The Observatory puts their Amazon KPIs back in front of you, so you can spot courier-related defects, late deliveries and a lost Buy Box early, before any of them puts an account at risk.
Free for every clientFull KPIs once a client approvesWe never do fulfilment
Why it matters to a 3PL
When a client's Amazon account slips, your racking feels it.
Your clients' accounts sit on someone else's platform, but the knock-on effects end up in your warehouse.
Stock stops moving
A suppressed listing or a lost Buy Box means the orders dry up, and the pallets stay with you.
Amazon judges delivery
Late dispatch, missing tracking and late arrivals all count against your client's account, even when a courier was at fault. In the UK, orders a seller ships must arrive on time at least 90% of the time.
The warehouse gets asked first
When sales drop, clients look at fulfilment. Once a client connects, the Observatory shows whether the warehouse, the courier or the listing is behind it.
What it watches
The early signs, before the sales fall.
Most problems on Amazon show up as small changes first. The Observatory looks for them every day, for every client.
- Buy Box lost or won on each client's top listings
- New sellers or hijackers appearing on a listing
- Main image changes, which can be a sign of someone tampering with a listing
- Seller feedback and star ratings slipping
- Listings out of stock or gone from sale
- Account health: the rating, and any new warning from Amazon
- Suppressed listings, with Amazon's reason
- Backend changes to search terms and listing details
- Delivery figures: order defects, late dispatch, valid tracking and on-time delivery
- Search rank slipping on the terms that bring in sales
When something moves, we look at the listing and tell you why: bad reviews, a lost Buy Box, a stock problem or someone else's interference. Advertising is a separate job and is not part of Watch.
How it works
Three steps, and nothing changes in your warehouse.
Tell us your clients
List the clients who sell on Amazon. We build your Observatory from Amazon's public figures, free, with nothing needed from your clients.
Clients who want more connect
For Watch or Fix, each client approves the connection from inside their own Seller Central account. No passwords change hands, and they can switch it off at any time.
You hear when something moves
On the free plan, a weekly email. On Watch, an email the same morning: what changed, why, and who does what.
Plans
Start free. Add more for any client, when it's needed.
Every client can sit on the free plan. Move a client up when they want to know sooner, or want it fixed for them.
Observatory
For every client you fulfil for.
- Every client's public Amazon figures on one screen
- Buy Box, other sellers, image changes, ratings and stock
- A weekly email when something moves
Watch
For clients who want to know the same morning.
- Everything in Observatory
- Account health and new warnings
- Suppressed listings with Amazon's reason
- Delivery figures and search rank
- Same-morning email with the cause
Fix
For clients who want it sorted for them.
- Everything in Watch
- Our team fixes what it finds: suppressed listings, new Account Health flags, the documents Amazon asks for
- Recovery of a suspended account or listing, quoted when it's needed
Grow
For clients ready to sell more.
- Better listings, images and copy
- Campaigns, on and off Amazon
- Starts with a call
Running it for your clients as part of your own service? Ask us about partner pricing for 3PLs and logistics firms.
Prices are per Amazon seller account, per month.
From a 3PL partner
Why a 3PL puts its clients on it.
Partner videoComing soon.
The team behind it
When something needs fixing, the same team fixes it.
The Observatory is run by Constellation Commerce, the Amazon account team for UK brands: account health, reinstatement and growth.
Spincare
Pan-EU FBA, safety data sheets and dangerous goods classification. Left unresolved, the fee difference on one product line could have cost around €70,000 a year.
“Definitely a five-figure saving.” Anthony Taylor, Spincare
Lupostore.co.uk
Structured account management for a UK marketplace seller.
“Constellation brought structure to the practical side of Amazon account management: what to fix, what to monitor, and how to turn marketplace problems into a clear action plan.” Julius Oliveti, Lupostore.co.uk
Liquids, supplements and dangerous goods
Our speciality: the categories where Amazon asks for more documents, approvals and checks.
Your clients stay your clients. We don't do fulfilment, so we never compete with you, and we only contact your clients with your say-so.
Questions
What 3PLs usually ask.
Do you need our clients' logins?
No. The free plan reads Amazon's public figures, so nothing is needed from your clients at all. For Watch and Fix, each client approves the connection from inside their own Seller Central account. No passwords change hands, and they can switch it off at any time.
Who sees a client's figures?
The client, and anyone the client agrees to in writing, such as your team. One client never sees another client's figures.
Who pays: us or the client?
Whichever suits you. You can include it in your own service and pay us, or your clients can pay us directly.
Do you offer fulfilment?
No. We work alongside your warehouse, never instead of it.
Which marketplaces does it cover?
Amazon UK.
What happens after I sign up?
We set up your Observatory from the clients you list, and email you a private sign-in link. Your clients don't hear from us unless you say so.
Start free
Set up your Observatory.
Tell us who you are and which of your clients sell on Amazon. We'll set it up and email you a sign-in link.
Or email [email protected]